Hawaiian Airlines appoints Doreen Lawrence as vice president of inflight services.
By Staff Reports
(Honolulu)– – Hawaiian Airlines today announced the appointment of Doreen “Dola” Lawrence to the position of vice president of inflight services. She started work on January 7. Lawrence fills the position previously held by Louis Saint-Cyr, who was appointed vice president of customer services in May 2012. In her new role, she will be responsible for the delivery of onboard customer service and safety system-wide, as well as management and administration of Inflight operations and training for Hawaiian’s nearly 1,500 flight attendants.
“Dola is a proven customer service leader with a track record of providing high-quality inflight service that will serve us well as we continually look for ways to improve our already industry-leading onboard service,” said Charles Nardello, Hawaiian’s senior vice president of operations. Lawrence brings 22 years of domestic and international airline management experience to Hawaiian in areas that include inflight service, catering, customer service, training, and sales. She has been serving as director of inflight and catering for Virgin America since March 2006. Before that, she served as director of inflight service for JetBlue Airways for five years. In addition, she has maintained herstanding as a qualified flight attendant for the past 33 years.
Hawaiian’s inflight service has consistently proven to be a favorite of travelers to Hawai‘i. Consumer surveys conducted by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Especially popular is Hawaiian’s signature ‘Mea Ho‘okipa’ (translation: I am host) inflight service program and how its cabin crews engage travelers with their celebration of Hawai‘i’s culture, people, and Aloha Spirit throughout the flight.